Communication made easy

When a customer makes a purchase, your conversation begins via Messenger.

Message on order confirmation page reads "Look for your order details in facebook messenger"

A better experience for your customers

Shopify sends automated updates directly to your customers through Messenger, allowing them to track order status and ask questions all in one place.

Here's your order confirmation :)

Order confirmation message
Avatar a391860ba3a7e8d63ba5818f9b6f1d5db2c14d7cd9a022608f3594bfe74b56bf

That's awesome!

Mon 12:45

Your item has been shipped!

Tracking number message

Sent by Pure Fix on Messenger

Mon 12:45

Your order is out for delivery - we expect it should arrive today!

Shipping notification message

Sent by Pure Fix on Messenger

Your item has been delivered!

Avatar a391860ba3a7e8d63ba5818f9b6f1d5db2c14d7cd9a022608f3594bfe74b56bf

Got it thanks!

A direct line to your customers

Messenger makes it easy to answer questions about orders and invite your customers to check out related products

Hey, did you have a chance to try out your new bike?

Avatar a391860ba3a7e8d63ba5818f9b6f1d5db2c14d7cd9a022608f3594bfe74b56bf

Yeah, it was awesome!

Good to hear, since you loved it so much, here's a discount for your next purchase:

10% off discount code

Sent by Pure Fix on Messenger

Avatar a391860ba3a7e8d63ba5818f9b6f1d5db2c14d7cd9a022608f3594bfe74b56bf