Opens in a new windowOpens an external siteOpens an external site in a new window
Privacy for Customers
For customers that shop at Shopify-powered stores
What information we collect about you and why
Please note that Shopify will never use your personal information to independently market or advertise to you, unless you are using one of our apps or services directly.
What we collect
How we use it
Information you provide about yourself like your name, billing address, shipping address, email address, phone number, and payment information.
To provide merchants with our services, and enable them to operate their business—e.g., to allow them to complete a transaction, screen orders for fraud and risk, fulfill orders, and contact you with new products or offers
To provide merchants with our services, and enable them to operate their business (e.g., to provide them with analytics about how many people visit their store, and to help them troubleshoot and improve their store)
When and why we share your information with others
Your rights over your information
When you visit or make a purchase from a merchant’s Shopify-powered store, the merchant you're visiting or buying from legally controls your information. As a result, Shopify doesn’t, for example, decide how long your information is retained because that decision is made by the merchant. This means Shopify can't help you access, correct, erase, or port your information without being directed to by the merchant. To make a request about your personal information, contact the specific merchant directly. If you make a request to us, we will forward your request to the relevant merchant and help them fulfill your request. If the merchant no longer exists, however, we may be able to assist you directly. We also do not and will not “sell” your customers’ information, as that term is used in California law.