U.K. Return Policy
At Shopify, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. Your purchase of hardware is governed by our POS Equipment Agreement and includes this return policy.
Within 28 Days - You must return your product within 28 days of the product being shipped to you. We will provide you with a prepaid return label or schedule a pickup of the item(s) depending on the situation. Please note - we must be notified of any dead on arrival (DOA) items within 5 days after you received the DOA items in order for us to provide a refund or replacement and cover the cost of returned items.
Return Condition - The item(s) you return must be in the original packaging and unopened.
If we determine that the requirements for a return have not been met, Shopify will notify you that the return has been rejected and no refund or replacement will be issued to you. You can then choose one of the following options.
- The product will be shipped back to you at a shipping cost to you of £30; or
- The product will be recycled.
If you do not select one of the above options within 14 days of Shopify informing you that your return has been rejected, the product will be recycled.
We are not responsible for delays in delivery of or risk of loss or damage to products once the product(s) is delivered to or picked up by the delivery service for shipment.
Due to the nature of physical gift cards we are unable to offer any returns/refunds on gift card orders once they have been printed. If a card order has moved to the proofing stage but not printed, a $15 charge will apply, which will be taken from the refund provided.
As long as your return adheres to the requirements described above, follow these steps to return your product:
- Please fill out the return form at hardware.shopify.co.uk/a/returns
- After reviewing your return form, we will be in touch with a prepaid return label.
- Print the label, attach it to the package and drop the package off at the shipping carrier’s closest location.
We will receive and review the products you’ve returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 8 business days for this process.
If you have any questions or concerns about making a return, feel free to contact our Shopify support team at firstname.lastname@example.org or call 0800-808-5233.
POS Equipment Agreement
These terms apply to the purchase of Shopify POS hardware products. By placing an order for POS hardware, you accept and agree to the terms of this agreement.
Every effort is made to maintain sufficient stock of all the products we offer. Potential inventory shortages at our distributor may impact our ability to fulfill an order. We reserve the right to cancel an order if we are, for any reason, unable to fulfill the order requirements. If we are unable to fulfill an order, we will notify you by email.
Inventory shortages or other fulfillment issues may cause delays. Your order is shipped using a carrier that we have selected. We cover the shipping fee as long as the shipping address is located within the UK. Once you have completed your purchase on our online store, we will provide you with an estimated delivery date. Every effort is made to facilitate delivery of your order on time, and by the estimated delivery date. After your order is processed and fulfilled, we will send you an email containing the order tracking number. Once your order is fulfilled and placed in the hands of our selected shipping carrier, we cannot guarantee any delivery date indicated by the carrier.
Returns and Refunds
At Shopify, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. You may return your hardware kit within 28 days of shipment to you, as long as it is in new condition and is unopened in original packaging. No returns are accepted over 28 days. We only accept returns of the hardware we sell directly to you. If we suspect you’re abusing the return policy (for example by returning products on multiple occasions or on a seasonal basis), we reserve the right to refuse your return.
End-users and resellers
Our hardware packages are designed with love and care specifically for Shopify merchants. We reserve the right to refuse selling and shipping any product to you if we have reason to believe you are not a Shopify customer. Likewise, customer support is only available to the original hardware purchaser. We do not currently sell to or work with resellers.
The Shopify Tap Chip and Swipe reader comes with a 1 year warranty. This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning, or natural disasters.
The warranty on replacement Tap Chip and Swipe readers is based on the original units fulfilment date. A replacement Tap Chip and Swipe does not extend the 1-year warranty.
All third party products resold by us are covered by their original manufacturers’ warranties. Please check with the manufacturer for further information.
Limitation of Liability
Shopify does not accept liability for the purchase, use or return of POS hardware or other products beyond the remedies set forth herein, including but not limited to any liability for product not being available for use, lost profits, loss of business or for lost or corrupted data or software, or the provision of services and support. Shopify will not be liable for any consequential, special, indirect or punitive damages, even if advised of the possibility of such damages or for any claim by any third party. You agree that for any liability related to the purchase of product, Shopify is not liable or responsible for any amount of damages above the amount invoiced for the applicable product. Some jurisdictions may not enforce all of these limitations, and only the limitations that are lawfully applied to you in your jurisdiction will apply.