When high-growth ecommerce companies shift their focus away from transactional short-term relationships to building long-term emotional customer relationships, they see dramatic business results.
- inkbox increased repeat purchases by 80% in one month.
- Evy’s Tree lifted retention 58% while reducing monthly ad spend $1,000.
- Baby Tula’s 85,500 members earned 4.21 million points with a 24% redemption rate during the program’s first 30 days.
In this special guest contribution, Smile Senior Rewards Specialist Stuart Arsenault covers how to turn transactional shopper relationships into emotional customer relationships …