Retention
Selling to your existing customer base is usually more cost-effective than acquiring new customers. Repeat customers are the backbone of any successful business. From retargeting ads to email marketing to customer service, we’ve got you covered with customer retention strategies that can help you take your business to the next level.
Good Customer Service Is About Doing the Common Things Uncommonly Well
Upset Customers? Here's How to Stop Customer Complaints Before They Happen
Field-Tested Customer Service Phrases to Use in Every Support Conversation
The Easy Answer for Your Most Common Support Questions
How to Save Sales and Solve Customer Problems with Live Chat
Five Ways to Grow the Average Order Value of Your Online Store
6 Ways to Reinvent Customer Delight: Unexpected Extras that Increase Loyalty
The Holiday Support Rush Is Already Underway. Here's How to Stay Afloat.
Customer Retention 101: Grow Your Business by Selling More to Current Customers
Learn Email Marketing: Everything from List Building to Advanced Lifecycle Automation
Customer Service 101: A Guide to Providing Stand-Out Support Experiences
The 13 Skills Needed to Provide Memorable Customer Support
The ROI of Reciprocity: 9 Ideas for Delivering Meaningful (and Cost-Effective) Customer Delight
From Ideas to Action: 6 Creative Ways to Show Customers You Care
How to Build an Email List that Builds Your Ecommerce Business
7 Automated Email Campaigns That Win Customers and Keep Them Coming Back
Email Marketing Best Practices: How to Improve (Almost) Every Email
The FAQ Page: Why You Need It, How to Build One, and 10 Great Examples
How to Write an Effective Welcome Email (and 12 Examples That Get It Right)
Lessons from 2 Months of Marketing Emails from a High-Growth Ecommerce Brand
Optimize These 4 Transactional Emails to Drive Sales and Improve the Purchase Experience
How to Turn One-Time Seasonal Shoppers into Lifelong Customers
Why This Startup Spent $50k Building an Email List (Spoiler: They Had a 5x Return)
What I Learned Analyzing 60 Days of Emails from a Fast-Growing Ecommerce Brand
Call Me, Maybe? How to Build a Top-Notch Contact Us Page for Your Online Store
The 9 Best Email Marketing Services for Ecommerce Stores
Social Support Means Solving Problems in Public. That's What Makes it Challenging.
Underwater with Customer Questions? It’s Time to Hire Some Help.
8 Post-Sale Emails To Turn New Buyers Into Lifelong Fans
8 Excellent Black Friday Cyber Monday Emails to Inspire Your Own Campaigns
Why Customer Lifetime Value Matters (and How to Calculate It for Your Business)
How to Read Your Customers' Minds With One Email
13 Amazing Abandoned Cart Emails (And What You Can Learn From Them)
Divide and Profit: How to Segment Your Email List for Better Engagement
