Customer Service
'Customer service is often viewed as a necessary cost of doing business—and nothing more. That couldn't be further from the truth. Great support is a competitive advantage. Handled the right way, customer support provides an open and direct line to your customers, which helps you uncover hidden problems and get valuable feedback to improve your business. Oh, and let's not forget:' a little customer delight goes a very long way.
Customer Service 101: A Guide to Providing Stand-Out Support Experiences
The 13 Skills Needed to Provide Memorable Customer Support
How to Save Sales and Solve Customer Problems with Live Chat
The ROI of Reciprocity: 9 Ideas for Delivering Meaningful (and Cost-Effective) Customer Delight
From Ideas to Action: 6 Creative Ways to Show Customers You Care
The FAQ Page: Why You Need It, How to Build One, and 10 Great Examples
Call Me, Maybe? How to Build a Top-Notch Contact Us Page for Your Online Store
Field-Tested Customer Service Phrases to Use in Every Support Conversation
Social Support Means Solving Problems in Public. That's What Makes it Challenging.
Underwater with Customer Questions? It’s Time to Hire Some Help.
How to Stop Customer Complaints Before They Happen
How to Read Your Customers' Minds With One Email
